Legal

Refunds

Last updated 1 August 2026. This note applies to teaching fees invoiced after a confirmation letter. This website does not take payment.

Eligibility

Refunds apply only to fees actually paid to Cloudagentgrid for a named cycle. Complimentary guest seats, alumni evening tickets, and uninvoiced interest notes are not refundable because no fee was taken. Company invoices may be refunded to the paying entity, not to an individual employee, unless the invoice was in that person’s name.

Timeframe

A full refund is available if you write to us at least fourteen (14) days before the first live session (or, for Signal Desk, before the first artefact is submitted). Requests arriving later follow the partial rules below. The clock uses Bangkok time (ICT) and the start time on your confirmation letter.

Full refund

If you cancel within the fourteen-day window, we return 100% of the cycle fee, minus any non-refundable items already delivered (see below). If Cloudagentgrid cancels a cycle and cannot offer a deferral you accept, you receive a full refund of fees paid for that cycle.

Partial refund

If you cancel after the fourteen-day window but before the third live session (Growth Room or Board Atelier), we refund 50% of the cycle fee. After the third live session, no cash refund is due; a deferral to a later cycle may still be offered at faculty discretion. Signal Desk: once the first written markup has been sent, the fee is no longer refundable in cash.

Non-refundable items

Bank transfer charges, third-party FX fees, and printed materials already couriered are non-refundable. Guest-operator dry-run slots booked under Board Atelier that have already occurred are non-refundable even if you later leave the atelier. Template files already downloaded remain yours under the licence in the Terms; their value is not itemised for a cash return.

Refund process

Email info@cloudagentgrid.digital with the subject “Refund request”, your confirmation letter reference, and whether you prefer a deferral instead. A producer will acknowledge within two working days and confirm the amount, if any, under this note.

Processing time

Approved cash refunds are initiated within fifteen (15) working days after we confirm the amount. Thai bank holidays can add a few days. We will send the transfer reference when it leaves our account.

Refund method

Refunds return by the same method as the original payment, usually a Thai baht bank transfer to the invoiced entity. We do not refund in cash at the studio door. If the original payment arrived from abroad, we return THB; any FX difference on the receiving side is yours.

Cancellation

You may cancel by email from the address on the confirmation letter. Silence is not cancellation. If you simply stop attending, the fee remains due and the refund windows above do not restart.

Exceptions

Serious illness, bereavement, or a documented emergency may justify a deferral outside the usual windows. We consider these case by case; they do not automatically create a cash refund after week three. Removal for conduct under the Terms may limit refunds to any amount Thai consumer law still requires.

Contact for refund requests

Email info@cloudagentgrid.digital, phone 66 0-2236-3450, or write to: Street: 177/31-32 Charoen Krung Rd., Talad Noi, Samphanthawong; City: Samphanthawong; State/province/area: Bangkok; Zip code: 10100; Country calling code: +66; Country: Thailand.